Refund and cancellation policy

This policy explains how to cancel BreakPass and when we refund a payment. It is part of our Terms of Service, which say the same under Refunds. BreakPass is a service of X Labs L.L.C-FZ (“X Labs”, “we”, “us”), licence 2650741.01, Meydan Grandstand, 6th floor, Nad Al Sheba, Dubai, United Arab Emirates.

Plans and cancelling

• Billing. Plans are billed monthly or yearly, in advance, and renew automatically until you cancel. A yearly plan is charged for the whole year at the start.
• Cancelling. You can cancel online at any time in Billing. Cancelling stops the next renewal. You keep your plan, and its allowance, until the end of the period you’ve paid for. We don’t refund the rest of that period, except as set out under Refunds below.

Refunds

Stripe processes every refund, to the payment method you used. A refund includes the tax you paid on the refunded amount, and we charge no fee.

Closing your account. When you close your account, we refund the unused amount of your top-ups to the payment method you used. Closing your account counts as your request. Your balance can’t be paid out in cash or transferred.

Cancelling a plan. When you cancel a plan, it stops renewing and you keep it until the end of the period you’ve paid for. We don’t refund the rest of that period, except as set out below or where the law requires it.

EU, EEA and UK customers: 14-day right of withdrawal. You can withdraw within 14 days of a payment that starts a plan (a first plan, re-subscribing or an upgrade) or of a top-up, without giving a reason. Renewals aren’t covered. When you buy, you ask us to start right away. If you then withdraw, you pay for what you’ve used until you tell us: for a plan, the share of the period that has passed; for a top-up, the alerts already sent. We refund the rest within 14 days to the payment method you used. Months of a plan that we never provided are refunded in full. The same applies if you close your account within 14 days of such a payment. To withdraw, use “Withdraw from contract here” in Billing, email hello@breakpass.ai, or send us the model withdrawal form.

If we close your account, or you leave over a change. If we close your account and you didn’t break these terms, or you close it under “Changes to BreakPass”, “Changes to these terms” or “Events outside our control”, we also refund the unused part of your plan period.

If we can’t verify your number. If we can’t verify any number on your account within 7 days of your request for help, and you haven’t used any of your allowance or balance, we refund your payment.

Charges made in error. If we charged you twice or charged the wrong amount, we refund the difference.

UAE payments. If a payment uses a card or billing address in the United Arab Emirates, we cancel the plan and refund that payment in full.

What isn’t refunded. Unused monthly allowance, promotional balance and demo balance are never refunded.

How to ask. Email hello@breakpass.ai from the email address on your account. We reply within 2 working days. Stripe emails you when the refund is done. Refunds go back to the original payment method through Stripe.

Disputes. Please contact us before you dispute a charge with your bank. We can usually fix it faster. While a dispute is open, we pause your account.

Your right of withdrawal (EU, EEA and UK)

If you’re a customer in the EU, EEA or UK, you have a 14-day right of withdrawal. How it works, and what you pay or get back, is under “EU, EEA and UK customers: 14-day right of withdrawal” in Refunds above.

Contact

X Labs L.L.C-FZ, Meydan Grandstand, 6th floor, Nad Al Sheba, Dubai, United Arab Emirates. Email: hello@breakpass.ai. Phone: +1 646 921 0835.