E-COMMERCE
Checkout is down
Agent watches: test checkouts
CallAck onAgent rule: ops after 5 min
What happens
You press 1; your agent stops and keeps investigating. No answer: your ops manager's phone rings.
Needs Pro or Team.
Use case 2 of 3
Know they saw it. So does your agent.
The same alert, with one setting turned on: acknowledgement. Your agent learns whether you acknowledged, and can react based on your instructions.
Acknowledged by WhatsApp, 19:43
Not acknowledged
How you set it up
You tell your agent
If checkout goes down, call me via BreakPass and ask me to acknowledge. If I haven't acknowledged in 5 minutes, call my ops manager. When I acknowledge, keep investigating.
Tip: your agent understands plain words like 'WhatsApp me', 'send me an SMS' or 'call me' once BreakPass is connected. Add 'via BreakPass' so it doesn't use its own app.
Below the surface
make_call(
message,
require_ack=true)
# then, when your agent checks:
get_alert_status(alert_id)
# returns acknowledged,
# expired or failed
Your agent checks the status. It needs to be running to react.
How people use it
Your agents watch and trigger. BreakPass delivers.
DEVOPS
Server down at night
Agent watches: health checks
WhatsAppAck onCall next person after 10 min
What happens
Tap Acknowledge and the next person stands down.
Needs Pro or Team.
SUPPORT
Missed customer call
Agent watches: your unanswered customer calls
WhatsApp to whoever's on dutyAck on
What happens
Whoever taps first owns the call-back. No tap in 5 min: the owner is called.
Needs Pro or Team.
DEVOPS
Production deploy failed
Agent watches: your CI pipeline
CallAck on
What happens
You press 1; your agent tells your on-call engineer you've got it.
Needs Pro or Team.
E-COMMERCE
Refund needs your OK
Agent watches: refund requests over $200
WhatsAppAck on
What happens
You tap Acknowledge, then answer your agent in chat. Acknowledging isn't approving.
OPERATIONS
Supplier delivery delayed
Agent watches: your purchase orders
WhatsApp to your ops managerAck on
What happens
Your ops manager taps Acknowledge; your agent tells you they've got it.
Needs Pro or Team.
FAQ
Frequently asked questions
It confirms you saw the alert. Tap Acknowledge on WhatsApp, use the link in the SMS, press 1 on a call, or acknowledge in the app. It doesn't approve anything or mean the problem is solved.
The alert stays open for 60 minutes from when BreakPass accepts it. A saved workflow has its own window. Any follow-up is up to your agent's rules, or use a workflow.
It checks the alert's status: delivered and waiting, acknowledged, expired or failed.
Next
Want BreakPass to run the follow-ups?Escalation workflowsUse case 2 of 3
Know they saw it. So does your agent.
The same alert, with one setting turned on: acknowledgement. Your agent learns whether you acknowledged, and can react based on your instructions.
Acknowledged by WhatsApp, 19:43
Not acknowledged
How you set it up
You tell your agent
If checkout goes down, call me via BreakPass and ask me to acknowledge. If I haven't acknowledged in 5 minutes, call my ops manager. When I acknowledge, keep investigating.
Tip: your agent understands plain words like 'WhatsApp me', 'send me an SMS' or 'call me' once BreakPass is connected. Add 'via BreakPass' so it doesn't use its own app.
Below the surface
make_call(
message,
require_ack=true)
# then, when your agent checks:
get_alert_status(alert_id)
# returns acknowledged,
# expired or failed
Your agent checks the status. It needs to be running to react.
How people use it
Your agents watch and trigger. BreakPass delivers.
E-COMMERCE
Checkout is down
Agent watches: test checkouts
CallAck onAgent rule: ops after 5 min
What happens
You press 1; your agent stops and keeps investigating. No answer: your ops manager's phone rings.
Needs Pro or Team.
DEVOPS
Server down at night
Agent watches: health checks
WhatsAppAck onCall next person after 10 min
What happens
Tap Acknowledge and the next person stands down.
Needs Pro or Team.
SUPPORT
Missed customer call
Agent watches: your unanswered customer calls
WhatsApp to whoever's on dutyAck on
What happens
Whoever taps first owns the call-back. No tap in 5 min: the owner is called.
Needs Pro or Team.
DEVOPS
Production deploy failed
Agent watches: your CI pipeline
CallAck on
What happens
You press 1; your agent tells your on-call engineer you've got it.
Needs Pro or Team.
E-COMMERCE
Refund needs your OK
Agent watches: refund requests over $200
WhatsAppAck on
What happens
You tap Acknowledge, then answer your agent in chat. Acknowledging isn't approving.
OPERATIONS
Supplier delivery delayed
Agent watches: your purchase orders
WhatsApp to your ops managerAck on
What happens
Your ops manager taps Acknowledge; your agent tells you they've got it.
Needs Pro or Team.
FAQ
Frequently asked questions
It confirms you saw the alert. Tap Acknowledge on WhatsApp, use the link in the SMS, press 1 on a call, or acknowledge in the app. It doesn't approve anything or mean the problem is solved.
The alert stays open for 60 minutes from when BreakPass accepts it. A saved workflow has its own window. Any follow-up is up to your agent's rules, or use a workflow.
It checks the alert's status: delivered and waiting, acknowledged, expired or failed.
Next
Want BreakPass to run the follow-ups?Escalation workflows