E-COMMERCE
Refund needs your OK
Acknowledge
What happens
WhatsApp at 0; reminders at 10 and 30 min stop when you acknowledge.
Use case 3 of 3
Escalation workflows, ready to go.
Your agent starts one workflow. BreakPass runs the timing and stops when you acknowledge. Use the presets as they are, or configure channels, timing and attempts.
Acknowledge
Reminders until you confirm.
Workflow
- Message at 0, 10 and 30 min
- Each message asks you to acknowledge. The next one only goes out if you haven't.
0 min10 min30 min
Stops as soon as you acknowledge.
Escalate
Can ring through Do Not Disturb and silent mode to wake you, after a quick phone setup.
Workflow
- Message and call at 0
- Calls at 1 and 2 min
- Each step asks you to acknowledge. The next step only goes out if you haven't.
0 min1 min2 min
Stops as soon as you acknowledge.
How you set it up
You tell your agent
If a refund needs my OK, follow up via BreakPass until I acknowledge.
If checkout goes down, escalate via BreakPass.
Tip: your agent understands plain words like 'WhatsApp me', 'send me an SMS' or 'call me' once BreakPass is connected. Add 'via BreakPass' so it doesn't use its own app.
Below the surface
start_workflow(
workflow_id="escalate",
message,
idempotency_key)
One call. Your agent doesn't need to stay online.
Configurable
ChannelsTimingAttempts
How people use it
Your agents watch and trigger. BreakPass delivers.
DEVOPS
SSL certificate expires in 3 days
Acknowledge
What happens
Messages at 0, 10 and 30 min, until you acknowledge.
E-COMMERCE
Checkout is down
Escalate
What happens
WhatsApp and a call at 0, calls at 1 and 2 min. Press 1 and the rest stop.
DEVOPS
Nightly backup failed
Escalate
What happens
A WhatsApp message and a call at once, then calls at 1 and 2 min until your on-call engineer acknowledges.
Needs Pro or Team.
FAQ
Frequently asked questions
Your acknowledgement, a cancel, an empty balance or the end of the time window. A STOP reply or pressing 9 on a call also ends it, and stops all alerts to that number.
No. The presets work as they are. Change channels, timing and attempts in the BreakPass app, under How it works; changes apply to new alerts.
No. The call reads your alert out loud; BreakPass delivers and follows up within limits. It isn't an emergency service.
Next
Using Grok Bot?Add BreakPass as a custom MCP server with one prompt.Using another agent? See the MCP server Use case 3 of 3
Escalation workflows, ready to go.
Your agent starts one workflow. BreakPass runs the timing and stops when you acknowledge. Use the presets as they are, or configure channels, timing and attempts.
Acknowledge
Reminders until you confirm.
Workflow
- Message at 0, 10 and 30 min
- Each message asks you to acknowledge. The next one only goes out if you haven't.
0 min10 min30 min
Stops as soon as you acknowledge.
Escalate
Can ring through Do Not Disturb and silent mode to wake you, after a quick phone setup.
Workflow
- Message and call at 0
- Calls at 1 and 2 min
- Each step asks you to acknowledge. The next step only goes out if you haven't.
0 min1 min2 min
Stops as soon as you acknowledge.
How you set it up
You tell your agent
If a refund needs my OK, follow up via BreakPass until I acknowledge.
If checkout goes down, escalate via BreakPass.
Tip: your agent understands plain words like 'WhatsApp me', 'send me an SMS' or 'call me' once BreakPass is connected. Add 'via BreakPass' so it doesn't use its own app.
Below the surface
start_workflow(
workflow_id="escalate",
message,
idempotency_key)
One call. Your agent doesn't need to stay online.
Configurable
ChannelsTimingAttempts
How people use it
Your agents watch and trigger. BreakPass delivers.
E-COMMERCE
Refund needs your OK
Acknowledge
What happens
WhatsApp at 0; reminders at 10 and 30 min stop when you acknowledge.
DEVOPS
SSL certificate expires in 3 days
Acknowledge
What happens
Messages at 0, 10 and 30 min, until you acknowledge.
E-COMMERCE
Checkout is down
Escalate
What happens
WhatsApp and a call at 0, calls at 1 and 2 min. Press 1 and the rest stop.
DEVOPS
Nightly backup failed
Escalate
What happens
A WhatsApp message and a call at once, then calls at 1 and 2 min until your on-call engineer acknowledges.
Needs Pro or Team.
FAQ
Frequently asked questions
Your acknowledgement, a cancel, an empty balance or the end of the time window. A STOP reply or pressing 9 on a call also ends it, and stops all alerts to that number.
No. The presets work as they are. Change channels, timing and attempts in the BreakPass app, under How it works; changes apply to new alerts.
No. The call reads your alert out loud; BreakPass delivers and follows up within limits. It isn't an emergency service.
Next
Using Grok Bot?Add BreakPass as a custom MCP server with one prompt.Using another agent? See the MCP server 